Refund Policy

Refill guarantee

The refill guarantee covers the quantity of followers delivered in your order. If your follower count drops within 30 days of confirmed completion, we will refill the difference. Refills are processed automatically within 24 hours of us detecting a drop. If you notice a drop before we do, message us at instactive6@gmail.com with your order reference and we'll fast-track it.

The guarantee applies only to the original handle or account from your order. It does not cover drops caused by Instagram account changes (account deactivation, username changes, conversion to private) or platform-wide purges.

When you qualify for a full refund

You are entitled to a full refund if:

• Delivery has not started within 72 hours of payment
• We are unable to fulfil the order for any reason within our control
• You cancel the order before delivery has begun

Partial refunds

If delivery stalls mid-way and we cannot complete the remaining quantity, we will refund the undelivered portion on a pro-rated basis. For example, if you ordered 1,000 followers and we delivered 600 but cannot complete the remaining 400, we will refund 40% of the order value.

When refunds are not issued

We do not issue refunds for:

• Completed orders where the full ordered quantity was delivered
• Drops that occur after the 30-day refill window has expired
• Orders where the target account was private at the time of delivery
• Dissatisfaction with engagement rate on delivered followers (social proof results are not guaranteed)
• Change of mind after delivery has started

How to request a refund or refill

Email us at instactive6@gmail.com or use the contact form with:

• Your order reference number (from your confirmation email)
• Your Instagram handle
• A brief description of the issue

We aim to respond within 2 hours during UK working hours. Refunds are processed to the original payment method within 3–5 business days of approval.

Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card provider. We resolve the vast majority of issues within hours, and a chargeback adds unnecessary delays for everyone. Accounts that initiate a chargeback without first contacting us may be unable to place future orders.